FREQUENTLY ASKED QUESTIONS

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 I'm sure we don't have to tell you this, but Covid-19 is terrible and it has affected how all kinds of events and weddings are able to move forward. But please rest assured that our entire team is working extrememly hard to take every necessary precaution during the pandemic to ensure the health of our team and our clients alike. We require our team members to wear protective masks and maintaining social distancing during delivery and breakdown, as well as clean and sanitize all rental pieces and supplies before and after contact. Sometimes that even means coordinating earlier than normal deliveries and later than usual pick-ups. 

YES WE DO.

For the protection of our team and our clients, our showroom is currently closed for walk-ins but our showroom is currently open for appointment only meetings.

When you need to rent, and don't feel comfortable coming in, our team is well versed in helping you cover your needs. You can simply send us an email of your needs, or an inquiry through our website and we can either send you a proposal from that, or we can set up a phone or virtual consultation to further discuss your needs.

Early planning makes sure that you have what you need and want for your event. As soon as you have a date and a venue, we encourage you to come in and start working with a member of our design team to pull items for your date. Keep in mind, rentals are on a first come, first deposit basis! 

It's easy! All you need to do is put down a 50% retainer, which can be paid in cash, Zelle, CashApp, credit, or debit cards.  All orders do require a credit or debit card on file while the items are rented for any incidentals. 

We accept all cash, Zelle, CashApp, and all major credit cards. We DO NOT ACCEPT PERSONAL CHECKS.

Final payments are due 10 days before items will be released. If litems are to be delivered then final paymenrs are due 10 days before your event.

We do not deliver or release items without payment in full.

Sometimes things happen and a cancellation is necessary. Just let us know as soon as possible of any cancellations. If you cancel your order 90 days before the event, you are eligible for a full refund. A cancellation 30-90 days before your event will receive a refund less the 50% deposit. Any cancellations 30 prior to event will surrender any and all deposited funds.

OF COURSE! Visions change and guest lists grow. Just let us know as soon as possible of any changes so that we can make sure we have what you need on your day. Remember, everything is first-come, first serve. 

Most rentals are priced on a weekend rate, meaning you pick up or we deliver on a Friday and they are due back on Monday. If renting during the week, items are generally given a 3-day pass. If the event is Tuesday, you can pick up on Monday and return on Wednesday If you need rentals for an extended period of time, just let us know and we can price for an extended rental term. 

We get it, accidents do happen. An 15% non-refundable Damage Waiver is issued for all orders to cover the cost of normal cleaning and maintenance and accidents.

COVERED ITEMS – Damage Waiver: BREAKAGE: All equipment will be covered with return of broken items. LINENS: Stains will be covered with return of linens. THEFT: Theft, vandalism, malicious mischief, etc. will be covered upon furnishing GED a police report within 24 hours.

NOT COVERED – Damage Waiver: Shortages with no evidence or theft. Abuse, Burns, tears, or mildew. Customer neglect in taking reasonable precaution to protect property. Mysterious disappearances and theft by persons entrusted with the equipment. Replacement of lost or damaged items is chargeable in addition to the damage waiver charge.

We will gladly send you a copy of our terms and conditions for further details on our damage waiver.

Order must be at least $500 in value to qualify for free delivery. If your order meets this requirement, delivery starts at an additional $75 and may increase depending on distance from our storage warehouse or difficulty of delivery. Weekend delivery (Saturday and Sunday) starts at $150.

The starting rate of $75 includes basic round-trip delivery to and pick-up from a loading dock, garage, or carport. If the delivery includes traversing steps, an elevator, or a reasonable walk from where we can park our delivery vehicle, there is an additional fee.

Rates may increase as distance from our warehouse increases outside of our normal delivery coverage.

There are additional fees if we have to deliver outside of normal business hours, or delivery/pick-up is late-night or on a Sunday. Please call for a quote.